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We build our growth on
Customer Intimacy
Be close to the customers anticipating their needs.
Customer intimacy involves a shared understanding of customer problems and needs among all team members. It equals to continually customizing products and services to meet the true and individual needs and desires of our customers.
When we understand the needs and desires of the people we are serving, this is reflected through increased loyalty, lower churn, less internal strife, more loveable products, and more effective team decision-making.
Innovation
Differentiate to generate business.
Understanding customers accelerates continuous innovation. In competitive markets, those who continually seek to understand and then solve customer problems are the ones who win; “Stop imitating and start innovating”.
”There’s only one thing that will make your customers want to come back to you more than the amazing customer experience. It’s the amazing personalized customer experience”.
Effectiveness
Safeguard a sustainable foundation for growth through process optimization and professional execution.
With operational effectiveness we can deliver greater value to our customers or create comparable value at a lower cost. In best case, we can do both. Effectiveness is about having functions and tools in the organization that work well and allow us to improve continuously.
These functions are the skills we use to implement our strategy.
Life Cycle
Provide smart solutions during the whole ship life cycle.
Life cycle support is our strong commitment to the market, assuring that our customers’ products and services are maintained professionally from the date of delivery throughout the entire life time of the ship. By focusing on Life Cycle support, we get valuable feedback from the equipment operation, that greatly benefit the market in form of improvements for new equipment.
Leadership
Align and lead the organization towards agreed targets, inspiring and motivating.
Leadership is not only a corner stone, but the bedrock of our growth. Through strong leadership we are able to align and maximize our team’s efforts towards reaching set goals and inspiring individual growth alongside that of the company’s.
